October 16, 2019, 8:33 am — We received the following update from Pitney Bowes on the malware attack: "Our postage refill process has been fully restored and was our top priority to minimize disruption to your business. We fully expect you to be able to refill your meter with postage as normal; however, due to increased volume, we appreciate your patience if this update is slower than usual."
For the full Pitney Bowes press release and the most up to date information please visit: https://www.pb.com/systemupdate
Midwest Direct is here as your advocate to keep you informed on the latest industry news and complications and how to approach them. As always, please feel free to contact Midwest Direct with any questions or concerns you may have.
October 15, 2019, 10:31 am — We received the following update from Pitney Bowes on the malware attack that occurred yesterday: "It has been confirmed that our systems have been affected by a malware attack that encrypted information on some systems and disrupted client access to our services. Our technical and operational teams are making progress to restore the affected systems. At this time, the company has seen no evidence that customer or employee data has been improperly accessed.
Postage Meter Users: We have made progress in resolving postage meter refill functionality and expect to issue an announcement later today that the capability to refill your postage meter has been fully restored. Until then, if you have funds loaded you are able to print postage. Restoring your meter’s postage refill capability is our highest priority."
Please feel free to contact us with any questions.
For the full Pitney Bowes press release and the most up to date information please visit: https://www.pb.com/systemupdate
We appreciate your patience and cooperation.
October 15, 2019, 8:36 am — As some of you may know and are currently experiencing, Pitney Bowes has been affected by a malware attack. Although some of you may not have Pitney Bowes meter machines, we wanted to get ahead of this issue for all of you that do. We have attached the Press Release from Pitney Bowes that describes what has happened as well as some frequently asked questions.
Midwest is working with the USPS to help provide a recovery option for those of you that may run out of funds on your meter before this problem is resolved. Once we have final approval from the USPS we will notify all everyone including the next steps to get your critical communications mailed out as quickly as possible.
Please feel free to contact us with any questions.
For the full Pitney Bowes press release and the most up to date information please visit: https://www.pb.com/systemupdate
We appreciate your patience and cooperation.
